Returns

  • The right of return applies within 14 days from the delivery. It is valid only for purchases made in our online boutique www.oisiz.com. If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or, in any case, to the vendor.
  • Please note that:
    – the product must be unaltered, in the original box and conditions;
    – the product should not be personalized, used, or washed.
  • If your request meets all these conditions, we would be pleased to send you a return label, and you should handle the return parcel to the suggested courier within 3 days. Otherwise, we would not be in a position to manage the return and the refund properly.
  • When we receive your return, we will send you a confirmation email.  The refund process may take up to 7 business days. the refund will back to your original card.
  • please note that the shipping fees are not refundable if the product has no quality issues. 
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  • If you have further questions, please contact our Support Team via service@oisiz.com. We will get back to you promptly.
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